English translation of the Arabic terms published by Shoor.
Terms and Conditions
1. Introduction
Welcome to the Shoor app. By using the website, the app, or any services provided through them, you agree to comply with these Terms and Conditions. If you do not agree with any of these terms, please do not use our services.
2. Definitions
- App: The Shoor electronic platform.
- User: Any person who uses the app or creates an account on it.
- Services: All services provided through the app, including product trials, pickup and delivery, flower arrangements, gift cards, and any services added in the future.
3. Account Creation
- You must provide accurate and up-to-date information when registering.
- You are responsible for keeping your login details confidential.
- The app may suspend or cancel any account containing inaccurate information or used in violation of these terms.
4. Use of Services
The user agrees to:
- Use the app only for lawful purposes.
- Not misuse the services or attempt to disrupt them.
- Not use the app for any activity that violates the laws in force in the State of Kuwait.
5. Trying Products Before Purchase
- Some stores allow users to try certain products before deciding to buy them.
- The trial period and amount due are subject to the terms of each participating store.
- The user must return a product in the condition in which it was received unless it is purchased.
- The store may claim the value of a product if it is damaged or lost through misuse.
6. Pickup and Delivery Services
- The user must enter an accurate address and accurate details.
- Deliveries are carried out according to working hours and the areas covered by the app.
- Delivery times may be affected by circumstances beyond our control, such as weather, traffic, or emergencies.
7. Gift Cards
- Gift cards may be used in accordance with the terms applicable to each card.
- A card cannot be exchanged for cash unless the law provides otherwise.
- The app is not responsible for a lost card or its use by another person if its details have been made available to others.
8. Prices and Payment
- All displayed prices include what is specified in the app.
- The app reserves the right to change prices at any time before an order is confirmed.
- Payments are made through approved electronic payment methods or any other methods offered by the app.
9. Cancellation and Refunds
- The user may request cancellation of a service before it begins if the nature of the service permits this.
- Refunds are subject to the return policy of the app or the store providing the service.
- Some services or products may not be cancellable or refundable after they have begun.
10. User Responsibility
The user is responsible for:
- The accuracy of information entered.
- All transactions carried out through their account.
- Compliance with all applicable rules and laws.
11. Intellectual Property
All content, including logos, text, images, designs, software, and trademarks, belongs to the Shoor app or its licensors and may not be copied or reused without prior written permission.
12. Limitation of Liability
The app strives to provide services at the best possible quality, but it does not guarantee that the service will be free from interruptions or technical errors and is not liable for any indirect damages arising from use of the app.
13. Changes to the Terms
The app's management may amend these terms at any time. An amendment becomes effective as soon as it is published in the app or on the website, and the user's continued use of the service constitutes acceptance of the amendments.
14. Termination of Use
The app may suspend or terminate any account that violates these terms or misuses the services, without prejudice to any other legal rights.
15. Governing Law
These Terms and Conditions are governed by the laws of the State of Kuwait, and Kuwaiti courts have jurisdiction over any dispute arising from them.
16. Contact Us
For any questions or complaints, you can contact the support team through the official contact channels shown in the app or on the website.